Job Description

Customer Care Representative

We are looking for an organized and detail-oriented Customer Care Representative who is able to work under pressure and has strong problem-solving abilities.  As a Customer Care Representative, you will be the first point of contact that answers billing related questions for the company’s customers. Applicants for this position must have a strong commitment to customer satisfaction and the ability to make accurate decisions.

 

We’re looking for YOU because you have the following experience:

  • 3+ years of accurate and knowledgeable customer service experience via phone, online and in person (call center preferred).
  • Ability to answer customer billing inquiries relating to their account using billing software.
  • Knowledge of starting new accounts and finalizing accounts when residents move.
  • Researching billing and payment discrepancies.
  • Creating work orders for billing related field activities.
  • Ensuring accounts are well-documented after each call and entering data correctly.
  • Proficiency with MS Word, Excel, Outlook and Internet.
  • Bilingual in Spanish a plus.

 

You’re looking for US because WE have:

  • $200 vacation bonus check- after 1,200 hours of completed work
  • 6 paid holidays – must be eligibility requirements
  • 401K program
  • Referral bonuses
  • Legal Plan Benefits
  • Identify Theft Protection Program
  • ACA Complianthealth insurance
  • Employee of the Monthawards
  • $2 per day parking/toll reimbursement

WHAT’S NEXT?

  • Email us at: swhou@carltonstaffing.com

Let’s talk!  #SWCjobs