Job Description

We’re hiring a Collections Team Lead for our Southwest Houston area client!

We are looking for experienced, reliable, hard-working employees who can interview immediately! 

DESCRIPTION OF JOB:

Job Title: Collections Team Lead

Location: Southwest Houston area

Pay: $23-25/hr

Hours: Need to be available during the hours 8am to 8pm

Duration: Temp-to-hire

Description of Duties: Provide team support on escalated accounts with the identification, planning and calling of clients. Establish relationships with customers to reduce and prevent past due balances while managing and overseeing the activities of a small team of collections agents. Assist with ongoing training of updated laws, FDCPA regulations etc.

Manage, lead, coach, and develop a team of 5 collection agents. Review collections activities for opportunities to improve team performance. Monitor collections agents’ activities and account balances and provide strategies to reduce / prevent past due balances. Requires initiative based on familiarity with the organization’s practices and procedures. Assist in resolving customer’s billing problems in a timely manner.

Identify problem accounts and work with collections agents to resolve root causes.

Provide timely follow-up on customer inquiries and payment arrangements. Monitor recorded calls to ensure staff is meeting production goals and complying with company standards and federal collections laws. Complete random account reviews to ensure accounts are being managed thoroughly. Communicate and follow up effectively with other team leads regarding customer accounts on a timely basis. Ensure all collections procedures comply with legal regulations.

 

Requirements: 3+ years managing a team of agents. Ability to work effectively in a team environment. Ability to accurately work under pressure, set priorities, multitask, and meet deadlines. Excellent verbal and written communication skills within all levels of the Company. Excellent interpersonal skills and the ability to adjust and interact with all levels of personnel. Knowledge of state and federal collections laws.

WHO WE ARE:

Carlton Staffing is a local staffing firm in Texas with 40 years of experience! We have connections with numerous hiring managers throughout Houston, Dallas and Fort Worth. An application with us is an open application with our rock-star clients. Don't wait another minute! Let our knowledgeable staff assist you today, visit us online at www.carltonstaffing.com, in person at 10707 Corporate Dr., Suite 101, Stafford, 77477, or via phone at 281-265-8900!