Job Description

We’re hiring a Bilingual Customer Service Representative for our growing client in the Central Houston area.

We are looking for an experienced, reliable, hard-working employee to join our client’s team!

 

DESCRIPTION OF YOUR DREAM JOB:

Job Title:  Bilingual Customer Service Representative

Location:  Central Houston area

Pay: $15-17 per hour

Hours:  M-F

Duration:  Temporary

Description of Duties:   Bilingual Customer Service Representative position is now available in the Central Houston area!  In order to successfully apply for this role, you should be comfortable with the following job duties:  Handle inbound/outbound customer and broker calls while utilizing multiple databases and resources. Handle complex billing inquiries from customers and/or brokers. Processing service requests for add, transfer of service and cancellations for customers. Process payments over the phone and troubleshoot customers online account issues. Monitor and work high volume customer relations email, track and report daily duties, provide cross department support as needed (i.e., Collections, Billing, etc.). Ability to effectively identify issues/concerns and escalate using proper channels. Ability to work in a fast-paced environment and remain calm under pressure.

 

Requirements:  Must be fully vaccinated and must be fluent – reading, speaking, and writing – in English and Spanish. Excellent written and verbal communication skills. Strong analytical abilities and problem-solving skills. Proficiency in Microsoft Office products including Word, Excel, and Power Point. Ability to analyze information, solve problems and make quick, fact-based decisions. Energy experience preferred, but not required. Excellent customer service, interpersonal, listening, and analytical skills. Strong time management, prioritization, and organization skills.

 

WHO WE ARE:

Carlton Staffing is a local staffing firm in Texas with 40 years of experience! We have connections with numerous hiring managers throughout Houston, Dallas and Fort Worth. An application with us is an open application with our rock-star clients. Don't wait another minute! Let our knowledgeable staff assist you today, visit www.carltonstaffing.com.