Bilingual Customer Care Representative
Job Description
Customer Care Representative
We are looking for an organized and detail-oriented Bilingual Customer Care Representative who is able to work under pressure and has strong problem-solving abilities. As a Bilingual Customer Care Representative, you will be the first point of contact that answers billing related questions for the company’s customers. Applicants for this position must have a strong commitment to customer satisfaction and the ability to make accurate decisions.
We’re looking for YOU because you have the following experience:
- 3+ years of accurate and knowledgeable customer service experience via phone, online and in person (call center preferred).
- Ability to answer customer billing inquiries relating to their account using billing software.
- Knowledge of starting new accounts and finalizing accounts when residents move.
- Researching billing and payment discrepancies.
- Creating work orders for billing related field activities.
- Ensuring accounts are well-documented after each call and entering data correctly.
- Proficiency with MS Word, Excel, Outlook and Internet.
- Bilingual in Spanish a must!
You’re looking for US because WE have:
- $200 vacation bonus check- after 1,200 hours of completed work
- 6 paid holidays – must meet eligibility requirements
- 401K program
- Referral bonuses
- Legal Plan Benefits
- Identify Theft Protection Program
- ACA Compliant health insurance
- Employee of the Month awards
- $2 per day parking/toll reimbursement
Let’s talk!