Job Description

Branch Name:
Southwest Houston

Position: Customer Service Category: Clerical Duties and Titles
City: Sugar Land State : TX
Branch Name: Southwest Houston Dress Code: Professional Attire
Branch Phone: (281) 265-8900 Job ID: 3449543
Pay Information: $15.00 - $15.00 Order Type: Office - Temp to Hire

Carlton Staffing's Southwest office is currently assisting a client with a search for a Customer Service Specialist to work a temp-to-hire position in a fast-paced division. To find out if you have what it takes to excel in this role, you should have experience performing the following job duties:


Developing and maintaining relationships with customers and sales representatives.
Maintaining tasks and call-reports.
Managing inbound calls.
Providing first call resolution when possible.
Answering emails within 8 hours.
Making customer call backs within 8 hours.
Performing same day order entry in SAP.
Supporting Credits and Returns.
Managing email to customers for order confirmations.
Managing telesales activities related to campaigns.
Handling research on issues not able to be answered by inbound.
Reviewing and proactively solving the order backlog.
Supporting the optimization of internal order desk processes.
Ensuring quality and speed of the quotation process.
Ensuring correct orders, order follow-up and order entry into SAP.
Recommending improvements to automate processes, improve customer satisfaction and decrease costs.
Receiving and researching pick tickets.
In addition, you will need to possess the following skills:

MS Office
4+ years in a customer service role
Outstanding oral and written communication
Don’t miss out on this excellent opportunity, apply today!

Carlton Employees benefit from working for the BEST staffing agency in town! We offer our hard-working employees:

$200 vacation bonus check after 1,200 hours of completed work
After 2,000 hours of completed work, eligible for 6 paid holidays: New Year’s Day, Labor Day, Memorial Day, 4th of July, Thanksgiving Day, and Christmas Day
401K program
ACA Compliant health insurance
Employee of the Month awards, based on performance and feedback
$2 per day parking/toll reimbursement
Discover Rewarding Opportunities!

Carlton Staffing is a local staffing firm with 39+ years of experience uniting job seekers with today's leading employers. Our employees enjoy numerous benefits, some of which include holiday and vacation pay, health insurance and optional 401k. Don't wait another minute! Let our knowledgeable staff assist you today.

We are proud to be an equal opportunity employer.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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