Collections Associate in a fast paced, goal-oriented collections department for logistics company located in North Richland Hills.
Efficiently use resources to research, resolve and respond to complex customer issues
Make a minimum of 30 outbound calls per day on outstanding accounts
Identify collections issues and forward them for resolution
Provide customers with correspondence
Perform uploads to customer websites
Ability to effectively probe conversation to understand customer’s wants and needs
Consulting and guiding customers to the appropriate next step based on their situation
Deliver exceptional customer experience in all interactions
High school diploma or equivalent
2 years of high-volume collections experience
Understanding of rule sets/rate aids and contracts
Excellent written and verbal communication
Ability to prioritize and manage multiple responsibilities
Strong computer knowledge of Microsoft Office (Excel), Mainframe, Oracle, and GetPaid systems#ZR1
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Pay: up to $17/hour
17 per hour