Job Description

Branch Name:
Northwest Houston

Position: Customer Service Call Center Manager Category: Supervisory
City: Houston State : TX
Branch Name: Northwest Houston Dress Code:
Branch Phone: (713) 329-9990 Job ID: 3444483
Pay Information: $70,000.00 - $80,000.00 Order Type: DH

Do you have at least 5+ years of experience leading a fast-paced team in a call center environment? Are you upbeat, energetic, and extremely organized? Are you currently searching for your next long-term career move in the North Houston area? If you said yes, then this just might be the role for you!

One of our leading North West Houston area clients is in need of an extremely detail-oriented and motivated Customer Service Call Center Manager to join their long-term team! The company specializes in Point of Sale (POS) software systems, and they are really looking for energetic individuals who want to assist with continued growth and development of not only themselves, but the company as well!

Some Main Duties May Include:

  • Creating schedules and other various projects for Customer Service Coordinators and Technicians.
  • Overseeing the Call Center floor to ensure all customer needs are met effectively and efficiently.
  • Assisting with escalated issues as needed.
  • Supervising a call center team of 25-40 Customer Service Technicians and Customer Service Coordinators.
  • Providing support, coaching, and assistance to the team as needed.
  • What it Takes:

    • At least 5 years of experience managing/supervising a team in a call center environment.
    • An outgoing, energetic, and organized personality.
    • The desire to learn and grow within a team environment.
    • If this sounds like you, don’t hesitate! Apply today to nwhou@carltonstaffing.com for immediate consideration!

      We are proud to be an equal opportunity employer.

      Application Instructions

      Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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